Politique de remboursement

30-Day Return Guarantee

We want you to be completely satisfied with your purchase.

If for any reason you are not satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be returned within 30 days of delivery;
• Be in good condition;
• Include all original accessories and packaging where reasonably possible;
• Not show excessive signs of misuse or intentional damage.

How to Start a Return

To initiate a return, please contact our customer support team at:

bayonnesupport64100@proton.me

Please include:

• Your order number;
• The item(s) you wish to return;
• The reason for the return (optional but appreciated).

Our team will provide return instructions and assist you throughout the process.

Refunds

Once the returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider, refunds may take several business days to appear in your account.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery.

Where appropriate, we may offer:

• A replacement item;
• An exchange;
• A full refund;
• A partial refund.

The solution provided will depend on the circumstances of the claim.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible and provide photographs of the product and packaging.

We will review the situation promptly and work to resolve the issue in a fair and reasonable manner.

Return Shipping Costs

Customers may be responsible for return shipping costs unless:

• The item was received damaged;
• The wrong product was delivered;
• The return is required under applicable consumer protection laws.

In eligible cases, we may provide a prepaid return label or reimburse reasonable return shipping expenses.

Non-Returnable Items

For health, hygiene, safety, or legal reasons, certain products may not be eligible for return once opened or used.

Any such restrictions will be clearly indicated on the product page where applicable.

Cancellations

Orders may be cancelled before shipment by contacting our support team.

If an order has already been dispatched, the standard return process will apply after delivery.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

MINI FRIGO LLC
Email: bayonnesupport64100@proton.me